"Subscription Upgrade" can be used if you decide to change the lessons' frequency and duration. It allows you to refill your balance for the same amount of the lessons you purchased before. Once your last lesson is completed, a new "Refill balance" button appears in your profile (next to the subscription balance). All you need to do is contact our Support Team they will gladly assist you! As for the ability to buy more lessons under the active subscription, we have a piece of great news for you and the other students striving to learn more intensive - "Balance refill" and "Subscription Upgrade" features are at your disposal. You can easily return unsuccessful lessons to your balance. The new subscription system LiveXP has recently introduced is flexible on this. You are free to use these lessons now again and schedule them with any tutor on the platform. We had checked your account and can see that all four classes when your tutor did not come were credited back to your balance, and currently, you have no failed lessons in the system. It is really important for us to build LiveXP community together with our users. Your feedback is precious to us, as we strive to do our best to ensure your experience on LiveXP is smooth and enjoyable. Dear Jose Vicente, thanks for the review.
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